At Sparkes Cleaning Co., we aim to make booking your cleaning service as simple and stress-free as possible. To help us provide a reliable service for all our clients, please review the following booking guidelines. ● Booking Confirmation All bookings are subject to availability and are only confirmed once you receive a confirmation email or SMS from us.

 

​

● Accurate Information: When making a booking, please ensure all information provided is accurate, including your address, contact details, and the type of service required. This helps us allocate the right amount of time and resources for your clean.

​

● Access Requirements: Please make sure we have safe and timely access to your property at the scheduled service time. If there are specific instructions for entry, parking, pets, or alarm systems, please let us know before your appointment.

​

● Keys and Access Codes: If we are provided with keys, access codes, or alarm information, these will be kept confidential and used only for the purpose of providing your cleaning service. We take the security of your home seriously and appreciate your trust in allowing us access.

​

● Pets: We’re happy to work in homes with pets. As you know your furry family members better than anyone, we ask that you decide what will keep both your pet and our team comfortable and safe during the clean. If needed, please arrange for pets to be secured in another area before we arrive.

​

● Scheduling and Arrival Times: While we do our best to arrive at the scheduled time, cleaning times are approximate and may occasionally vary due to traffic, weather conditions, or unexpected delays at previous appointments. If we are running behind schedule, we will do our best to keep you informed.

​

● Health and Safety: For the safety of our team, we reserve the right to refuse or discontinue a service if conditions at the property present a health or safety risk.

​

● Service Pricing: Quotes are based on the information provided at the time of booking. If the condition, size, or scope of the job differs significantly from what was originally discussed, additional charges may apply. We will always communicate any changes before proceeding.

​

● Additional Cleaning Requirements: We understand that every home is different. If a property requires significantly more time or attention than originally discussed, additional charges may apply. We will always communicate any changes with you and discuss the best option before proceeding.

​

● Payment: Payment is due on the day of service unless otherwise agreed. We accept payment via bank transfer and other approved payment methods. For recurring services, payment arrangements may be discussed and agreed upon prior to the first scheduled clean. This allows us to find a payment arrangement that works best for both you and Sparkes Cleaning Co.

​

● Recurring Services: For ongoing weekly, fortnightly, or monthly cleans, your booking time may vary slightly depending on scheduling requirements. We will always do our best to maintain a consistent schedule and provide advance notice if changes are necessary.

​

● Changes To Your Booking: If you need to make changes to your booking, please contact us as soon as possible. Any cancellations or rescheduling requests are subject to our Cancellation Policy.

​

● Agreement: By booking with Sparkes Cleaning Co., you acknowledge and agree to our Booking and Cancellation Policy. Thank you for choosing Sparkes Cleaning Co.

 

 

We look forward to helping you enjoy a cleaner home and more time to spend on the things that matter most.