Cancellation Policy

At Sparkes Cleaning Co., we understand that life gets busy and plans can change. To keep our schedule running smoothly and ensure we can provide the best service to all clients, we kindly ask that you follow our cancellation guidelines below.

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● 48-Hour Notice Requested We kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your booking. This allows us enough time to offer the appointment slot to another client and helps us maintain a reliable service for everyone. Cancellations made more than 24 hours before your scheduled service will not incur a cancellation fee.

● Within 24 Hours Cancellations or rescheduling requests made within 24 hours of your scheduled service will incur a 50% charge of the total service cost.

● No-Shows If we are unable to access the property at the scheduled time, or if the appointment is missed without notice, this will be considered a no-show and will incur a 75% charge of the total service cost.

● Access to Your Property Please ensure we have clear and timely access to your property. If access is not provided, the booking will be treated as a no-show.

● Booking Reminders We recommend regularly checking your booking details through our booking system and keeping an eye out for SMS reminders to help you stay on track with your scheduled service.

● Unexpected Circumstances We understand that emergencies happen. In genuine cases, fees may be reviewed at our discretion.

 

We truly appreciate your understanding and cooperation as it helps us deliver a reliable and consistent service to all our clients.

 

By booking with Sparkes Cleaning Co., you agree to this cancellation policy.